However, if you have a reason to cancel the order of AYOUN one or slim, it is not a problem. Maybe we will meet again at another time. In the following text we explain the details of the revocation and return.
Right of withdrawal
You have the right to revoke this contract within fourteen days without giving reasons.
The cancellation period is fourteen days from the day on which you or a third party named by you, who is not the carrier, have taken possession of the goods or, in the case of a subscription (contract for the regular delivery of goods over a fixed period), from the day on which you have taken possession of the first goods.
In order to exercise your right of withdrawal, you must inform us (Ayoun GmbH, Talstraße 10, 79102 Freiburg i. Br., Germany/ E-Mail: firstname.lastname@example.org) by means of a clear statement (e.g. a letter, fax or e-mail sent by post) of your decision to withdraw from this contract. You may use the attached sample revocation form for this purpose, but this is not mandatory.
In order to comply with the revocation period, it is sufficient to send the notification of the exercise of the right of revocation before the end of the revocation period.
Consequences of revocation
If you revoke this contract, we shall reimburse you for all payments we have received from you, including delivery costs (with the exception of additional costs resulting from the fact that you have chosen a different type of delivery from the cheapest standard delivery offered by us), immediately and at the latest within fourteen days of the day on which we receive notification of your revocation of this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged for this repayment. We may refuse to make any refund until we have received the goods back or until you have provided proof that you have returned the goods, whichever is earlier.
You must return the goods without delay and in any case within fourteen days at the latest from the day on which you inform us of the revocation of this contract to
79102 Freiburg i. Br.
to be returned or handed over. The deadline is deemed to have been met if you send the goods before the end of the fourteen-day period.
We bear the costs of returning the goods.
You shall only be liable for any loss of value of the goods if such loss of value is due to handling of the goods which is not necessary for the purpose of checking their nature, properties and functioning.
Premature expiration of the right of withdrawal
The right of withdrawal expires prematurely for contracts for the delivery of sealed goods that are not suitable for return for reasons of health protection or hygiene if your seal was removed after delivery.
End of the cancellation policy
Here you can download the sample revocation form as PDF.
The legal regulations are not affected by the following information:
When returning goods, it is best if you enclose a copy of the delivery note and give us your bank details so that we can refund the amount quickly and easily. Please note: If you return only a part of the delivered goods undamaged, any quantity discounts that are no longer valid can be deducted from the amount to be refunded.
If the delivery of goods contains free goods, the free goods must also be returned when exercising the right of withdrawal. If the free goods are not returned, the price of the goods valid at the time of the order will be charged for the non-returned free goods, as if they were not free goods.
If you have any questions, just give us a call or write us an e-mail. We are here for you.
Frequently asked questions
Here you will find frequently asked questions from our customers. If you prefer to discuss your request personally with us, this is of course also possible. Just give us a call or send us an e-mail. We will answer your question immediately and of course absolutely discreetly.