Payment & Shipping

Prices and other costs, in particular shipping costs

All prices of our products are displayed in a clearly visible manner and are quoted in the currency displayed in the web shop and include the respective statutory value added tax. Consumers with a delivery address in the EU regularly pay in EURO. For consumers with a delivery address outside the EU, the currency will be displayed when ordering. Deliveries to non-EU countries are made without charging the German value added tax. For deliveries to EU countries, the consumer must pay all additional fees, especially customs duties.

The displayed product prices do not include shipping costs. However, the shipping costs are clearly displayed in the web shop when the order process is initiated. They can vary from country to country.

Packaging and shipping national DE (up to 31 kg): 3.90 €
Packaging and shipping international* (up to 1 kg): 12.90 €
Packaging and shipping Switzerland* (up to 1 kg): 12.90 €
Packaging and shipping Italy* (up to 1 kg): 12.90 €

* Shipping costs to other European countries according to expenditure

Terms of delivery

Delivery will be made as soon as possible after acceptance of the offer; it will be made within Germany by DHL to the address provided by the consumer or to a packing station. The delivery time within Germany is usually 2-3 working days.

Outside Germany we deliver the goods within Europe with DHL and outside Europe with another, comparable parcel service. If the consumer lives abroad, the delivery time is extended.

Shipping of products

The shipment of our products is carried out by our logisticscenter

Ayoun GmbH
Talstraße 10
79102 Freiburg

Terms of payment

The consumer must pay the prices displayed in the web shop for our products as ordered by him. He can pay by credit card, SEPA direct debit, PayPal or invoice.

If payments are charged back and the consumer is responsible for the chargeback, the consumer is in default of payment. In addition, the consumer is also in default of payment as soon as the payment deadline specified in an invoice is not met. In this case, we are entitled to charge interest on arrears at a rate of 5% above the base rate p.a. In this case, we also have the possibility to block the respective customer from further online purchases from us.

Payment methods

We offer the following payment options:

  • Credit card
  • SEPA Direct Debit
  • PayPal

Payment by credit card

Pay conveniently and securely with Mastercard, VISA, VISA electron and prepaid credit cards of the above mentioned brands. To do so, enter your credit card data on the order overview page. After confirming the button "Buy now" you may be redirected to your card-issuing bank to confirm your payment. Only after you have confirmed the payment at your bank will you receive an order confirmation from us. Please note that we have no influence on the verification of your payment chosen by the card-issuing bank. Should you have any problems, please contact your bank directly.

With the confirmation of your payment, a reservation is made on your credit card. The processing of your data is of course carried out via a secure connection. Your credit card data will only be stored by us as pseudo card numbers for further processing. After completion of the shipment, the amount due will be charged to your credit card.

Your order will be prepared for dispatch immediately.

Payment by SEPA direct debit

Pay conveniently by SEPA direct debit. We collect the invoice amount from your account no later than seven days after your order is ready for shipment. Enter your IBAN and BIC and the account holder on the order overview page. By placing the order, you confirm your agreement to the collection of the invoice amount after seven days. Even with the SEPA direct debit payment method, your order will be prepared for dispatch immediately. Your SEPA mandate number and the collection date will be stated on your invoice, which you will receive with the package. You have an 8-week right of revocation with which you can reverse the direct debit at your bank. Possible refunds will be made within 7 days after we have received your return to the account from which the amount was collected. A SEPA direct debit mandate is valid for 36 months. If you wish to revoke a mandate, please contact our customer service. Our staff will then cancel the mandate for you. To do this, please have your account number or IBAN ready that you wish to remove.

Payment by PayPal or PayPal Express

With PayPal or Paypal Express you can pay fast and easy with your secure data stored at Paypal. Paypal Express is the perfect way to pay online and mobile via your smartphone or tablet. Also when paying via PayPal or PayPal Express, the ordered goods are immediately prepared for shipping.

When using PayPal as payment method, you will be redirected to PayPal after confirming your order and can make your payment there. After payment you will be redirected back to the shop where you will see your order confirmation, which you will also receive by e-mail.

Paypal Express
orders with the PayPal Express checkout allow you to shorten the order process. Checkout is quick and easy and you can complete your purchase without having to enter a lot of information - the PayPal Express button is located directly under the "Checkout" button and immediately initiates your PayPal payment. The customer data necessary for the purchase transaction, such as your address data, is transmitted to us directly by PayPal.

Frequently asked questions

Here you will find frequently asked questions from our customers. If you prefer to discuss your request personally with us, this is of course also possible. Just give us a call or send us an e-mail. We will answer your question immediately and of course absolutely discreetly.